Privacy policy

Information We CollectPersonal Information:WhatsApp phone numberName (when provided)Number of guestsPreferred reservation dates and timesTable section preferencesCommunication Data:Messages exchanged with our WhatsApp AI assistant (Pexxie)Booking confirmation and payment messagesConversation history for contextBooking Details:Reservation date, time, and sectionPayment information (processed securely via Monnify)Booking references and transaction IDsSpecial requests or guest preferences

How We Use Your InformationWe use your data to:Process and confirm your reservationsProvide customer supportSend booking reminders and updatesImprove our AI and service qualityMaintain booking historySecurely process paymentsLegal Basis for Processing (GDPR Compliance)We collect and process your data under the following legal bases:Contractual necessity: To fulfill your reservationLegitimate interests: To improve service and maintain business operationsConsent: When you voluntarily provide information via WhatsAppInformation SharingWe do not sell or rent your personal information. We only share data with:Monnify: For secure payment processingAirtable: To organize booking data securelyn8n & OpenAI: To power and improve our booking automationLegal authorities: When required by Nigerian law

Data SecurityYour data is protected through:End-to-end encryption on WhatsAppSecure cloud storageAccess control for authorized personnel onlyRegular monitoring and system updatesPCI-compliant payment gateways via MonnifyData RetentionActive Bookings: Retained until service completionConversations: Retained for 90 days to assist with follow-upsCompleted Bookings: Stored for 2 years for business recordsPayment Data: Retained in line with Nigerian financial regulationsYour Rights (NDPR & GDPR)You have the right to:Access your personal dataCorrect any inaccurate informationRequest deletion of your data (subject to legal requirements)Object to certain usesLimit data processing in specific situationsReceive your data in a portable formatTo exercise these rights, email: reservations@secretspalace.comWhatsApp-Specific DisclosuresMessages are processed by our AI assistant (Pexxie) for reservation handlingConversations may be reviewed by staff for training or supportYou may request to chat with a human at any pointInternational Data TransfersWe may process your data on servers outside Nigeria for:Cloud storageAI processing (via OpenAI)Payment processing (via Monnify)We ensure all third-party processors meet international data protection standards.Cookies and TrackingOur WhatsApp booking system does not use cookies. However, our website may use cookies to:Improve site experienceTrack analytics anonymouslyChildren’s PrivacyOur services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

Changes to This PolicyWe may update this privacy policy. When we do:The "Last Updated" date will changeWe may notify active users via WhatsAppContinued use of our services implies agreement to the latest policy.Questions or ComplaintsIf you have privacy concerns:Email us at: reservations@secretspalace.comContact the Nigerian Data Protection Commission (NDPC)Contact WhatsApp support for platform-specific issuesComplianceThis privacy policy complies with:Nigerian Data Protection Regulation (NDPR)General Data Protection Regulation (GDPR)WhatsApp Business API policiesMeta Business Terms